Privacy Policy

Privacy Notice 

As Vivosens Inc. (“Vivoo”,” Data Controller"), we value the protection of your personal data, so we expect you to show the same attention. For this reason, it is very important for us that you read this text detailing which personal data we use for what purpose and to clearly understand the obligations of Vivoo, who is responsible for the administrative and technical security of your personal data as “Controller”.  

With this privacy notice we aim to inform data subjects, persons whose personal data is processed (used), as the “Data Controller” who uses their data. As a Controller, we have to prove that you have been informed about your personal data we will process by explaining:

  1. What personal data we collect about you and how we obtain them.. 
  2. How we use your personal data. 
  3. Who we share your personal data with. 
  4. Which countries we transfer your personal data to  
  5. Your rights regarding your personal data. 
  6. How long we keep your personal data. 
  7. California Residents. 
  8. How we will update this Privacy Notice. 

Please be kindly informed that through Privacy Notice, we provide links to certain areas in our website where your personal data may be collected and additional privacy notices are provided in those areas.

Please note: This Privacy notice does not apply to, and Vivoo is not responsible for, any third party websites which may be accessible through links from this website. If you follow a link to any of these third party websites, their own privacy policies may apply.

  1. What personal data we collect about you and how we obtain them

As Vivoo, we collect your personal data listed below through digital means through you providing us with your personal data by using our app and signing up. The following information:

  • Your identity data (including but not limited to your name, surname, assigned biological sex, date of birth)
  • Your contact data (including but not limited to your e-mail address, address)
  • Your customer relations data (including but not limited to your profile information and activity records)
  • Your data on process security and device information (including but not limited to your password, IP address, geolocations data[1], pages viewed, online actions such as your clicks, actions, profile information)
  • Your connected devices information (including but not limited to your connected devices such as your Google Fit or Apple Health and information provided through these devices such as your physical activity, sleep or heart rate),
  • Your health data (including but not limited to your eating habits, chronic diseases, period schedule, alcohol consumption, cigarette consumption, nutrition choices, urinalysis (blood, leukocyte, bilirubin, urobilinogen, pH, nitrite, glucose, ketone, protein and specific gravity) advice choices, body type)[2]
  • Your marketing information (including but not limited to information obtained through your participation in our surveys, contests, promotions, photographs or videos, information obtained through cookies such as analytic or performance cookies[3]),

are obtained through Vivoo App and legal basis for obtaining them is that it is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract and you have provided or implied your consent.

  • In the event that you choose to use our Period Feature, we collect your health data [menstrual (period) regularity, symptoms experienced during pms or menstruation, contraceptive or birth-related tools and medications (e.g., iud, birth control pills, pregnancy preventatives), menstrual duration and history, historical menstrual dates and associated details and LH, FSH, HCG sensor data, and vaginal pH swab test results] in addition to your personal data detailed above. These data are obtained through Vivoo App and legal basis for obtaining them is your explicit consent or your implied consent through your usage of our services.
  1. How we use your personal data

As presented below the purposes of personal data processing carried out within the scope of the activity in which the Privacy Notice is issued are detailed.

 We will only use your personal data where we are permitted to do so by applicable law. Each personal data processing purpose is matched with the categories of personal data and the relevant legal reason relating to the purpose.

Your personal data in the identity, contact, customer relations, health and process security categories are processed for the purposes of;

  • Providing our services which involves creating your user profile, providing your test results and health information, storing your user history, establishing communications and confirmations regarding your registration and your contact information,
  • Carrying out payment processes which involves confirmation of your payment through third-party payment services,[4]
  • Improving our services through data obtained through your usage of our services and analytical services that we use such as Google Analytics in which we highly suggest you to review your device and application settings or our website to ensure they are consistent with your preferences,
  • Conducting customer relations processes which involves providing you with updates, offers, and promotions if you consented to obtaining these,
  • Personalizing advices provided through our systems and offering targeted recommendations for your symptoms, conditions, allergies, habits,
  • Providing and improving technical measures for safety of our systems

with the legal basis that processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract and that you have given your consent;

And in the event that you choose to use our period feature, your health data are processed for the purposes of;

  • Tracking menstrual health and detecting any irregular patterns that could affect wellness or reproductive health,
  • Personalizing health advice and offer targeted recommendations for symptom relief,
  • Providing accurate guidance related to your reproductive health and birth control choices,
  • Providing a comprehensive view of hormonal and vaginal health, supporting fertility, cycle tracking, and pH balance monitoring based on luteinizing hormone (LH), follicle-stimulating hormone (FSH), human chorionic gonadotropin (HCG) levels, and vaginal pH

with the legal basis that you have given your consent.

  1. Who we share your personal data with

We may share information to (i) satisfy any applicable law, regulation, legal process, or governmental request; (ii) enforce this Privacy Policy and our Terms of Service, including investigation of potential violations hereof; (iii) detect, prevent, or otherwise address fraud, security, or technical issues; (iv) respond to your requests; or (v) protect our rights, property or safety, our users and the public. This includes exchanging information with other companies and organizations for fraud protection and spam/malware prevention.

We provide some of our services through contractual arrangements with affiliates, service providers, partners and other third parties. In order to complete payments made for our services, we use with financial service providers in which your information is shared with such companies in line with our legal obligations. While providing you with promotional programs or bettering our services through analyzing your usage of our services, we use third party companies in line with our legitimate interests. Also in line with our legitimate interests, we may share your information with third party companies that work on behalf of our company for purposes such as customer relations, advertisement about goods and services which may interest you.

  1. Which countries we transfer your personal data to 

We operate internationally and transfer information to the United States and other countries for the purposes described in this policy. If you are located outside of the United States and you choose to use the Services or provide your information to us, your data may be transferred to, processed and maintained on servers, databases or cloud storage facilities located in the United States. Your use of the services represents your consent and agreement to these practices. If you do not want your data transferred to or processed or maintained in the United States, you should not use the services. We rely on multiple legal bases to lawfully transfer personal data around the world. These include your consent, the EU-US, and Swiss-US Privacy Shield, and the EU Commission approved model contractual clauses, which require certain privacy and security protections. Please note that the countries where we operate may have privacy and data protection laws that differ from, and are potentially less protective than, the laws of your country. You agree to this risk when you create a Vivoo account and click “I agree” to data transfers, irrespective of which country you live in.

  1. Your rights regarding your personal data

You have different rights listed under General Data Protection Regulation and if you wish to confirm processing of your personal data or to have access to your personal data we may have about you, you may contact us through the contact methods listed below.

You may also request information about: the purpose of the processing; the categories of personal data concerned; who else outside the Vivoo might have received the data from the Vivoo; what the source of the information was (if you didn’t provide it directly to the Vivoo); and how long it will be stored. You have a right to correct (rectify) the record of your personal data maintained by Vivoo if it is inaccurate. You may request that Vivoo erase that data or cease processing it, subject to certain exceptions.

You may also request that Vivoo cease using your data for direct marketing purposes. When technically feasible, Vivoo will—at your request—provide your personal data to you or transmit it directly to another controller.

You also have a right to lodge a complaint with the a competent data protection supervisory authority if you have concerns about how the Vivoo processes your personal data.

If you have questions about this statement or about data protection at Vivoo, you can contact us directly at letstalk@vivoo.io

  1. How long we keep your personal data

We will retain your personal data for as long as is necessary to fulfil the purpose for which this data was collected and any other permitted linked purpose (for example your correspondence and any information we provide in return may be retained until the time limit for claims in respect of the communication or in order to comply with regulatory requirements regarding the retention of such data).

If your personal data is used for two purposes, we will retain it until the purpose with the latest period expires; but we will stop using it for the purpose with a shorter period once that period expires.

  1. California Residents

If you are a California resident under the age of 18 and are a registered user of the Services, you may request that we remove content or information about you that you posted on the Services by (a) submitting a request in writing to letstalk@vivoo.io; and(b) clearly identifying the content or information you wish to have removed and provided sufficient information to allow us to locate the content or information to be removed. However, please note that we are not required to, and may not be able to, erase or otherwise eliminate content or information if: (i) other state or federal laws require us or a third party to maintain the content or information; (ii) the content or information was posted, stored, or republished by another user; (iii) the content or information is anonymized so that you cannot be individually identified; (iv) you do not follow the instructions posted in this Privacy Policy on how to request removal of your content or information; or (v) you have received compensation or other consideration for providing the content. Further, nothing in this provision shall be construed to limit the authority of a law enforcement agency to obtain the applicable content or information.

  1. How we will update this Privacy Notice

We may change the content of our services without notice and consequently our Privacy Notice may change from time to time in the future. We therefore encourage you to review them when you use our App and to stay informed of how we are using personal data.

This Privacy notice was last updated in January 2025.

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[1] Please note that you are free to deny access to such information, however please bear in mind this may result in preventing you from using our services to some extent, and in some cases may result in your inability to use our services.

[2] Google Fit data and Apple Health data are only read by Vivoo application. There is not any write, re-write or edit operations to users’ vital body data parameters.

[3] Please note that cookie providers’ own privacy policy applies and we are not responsible for third party cookie policies.

[4] Please note that your payment information is not stored by our application and their own privacy policy applies.